Once an order has been placed with Jacob Jewelry Inc., it cannot be changed or cancelled. Jacob Jewelry Inc. reserves the right to cancel orders that do not comply with the terms and conditions or due to unforeseen circumstances. By purchasing goods from Jacob Jewelry Inc., you agree to the terms and conditions of the web store purchase. All claims must be reported within 5 business days and items must be inspected upon arrival.

Jacob Jewelry Inc. offers a 5 business day return policy for items that are new and unworn. Customers are responsible for the return shipping cost and a 10% fee for returns. Refunds will be issued to the original form of payment, and promotional gifts must be returned with the item.
Jacob Jewelry Inc. warrants that goods will meet their specifications and will be free from defects in materials and workmanship upon delivery. Lost or damaged jewelry after delivery is not the responsibility of Jacob Jewelry Inc.

Jacob Jewelry Inc. accepts various forms of payment including VISA, MasterCard, American Express, Discover card, and Affirm. Deposits of 30% are accepted for purchases, but the item will not be delivered or shipped until full payment is received. Items usually ship within 5 to 7 days of purchase, and shipping is only available within the United States.

Jacob Jewelry Inc. has a flexible customer policy and aims to make the purchasing experience better than other jewelry stores or websites. The company accepts driver’s licenses, passports, or green cards as forms of identification to confirm orders.

Diamond weights are approximate, and items may be enlarged for detail. Jacob Jewelry Inc is not responsible for errors and reserves the right to rectify any errors found. Prices are subject to change without notice due to market fluctuations, and all items are subject to availability.